Your Go-To Card stores information on a microchip. Whenever you use your card or add value to it, those transactions are uploaded to a central computer system.
| If you added value: |
The value you added is available through card readers on buses and at rail stations: |
Added value may not show in your balance at metrotransit.org or by phone for:
|
| Online |
- After midnight on the day of the transaction
|
Up to 24 hours*
|
| By phone |
- After midnight on the day of the transaction
|
Up to 24 hours* |
|
At a METRO rail station ticket machine
|
|
1 hour
|
|
At a Metro Transit Service Center
|
|
1 hour
|
| At an authorized retail outlet |
|
Up to 24 hours
|
* For added value to be reflected in your balance, you must touch your card to a bus or card reader after 2 a.m. the following day.
Online or by phone
Once you receive confirmation of your transaction, the value is downloaded to Go-To Card readers at rail stations and on buses.
Because buses are in motion, downloads to bus card readers are possible only when buses enter Metro Transit garages and are connected with the central computer. Until this connection is made, your added value cannot be added to your Go-To Card. All buses return to a garage at least once each day.
You must use your Go-To Card on a bus or train for the value to be downloaded from the reader to the microchip on your card. You can do this after midnight on the day of your transaction. Once you've used your card, it can take up to 24 hours before your updated balance will be seen at metrotransit.org/balance or at 612-373-3333.
At a rail station ticket machine, Metro Transit store or retail outlet
Devices at these locations are able to instantly upload your purchase to your Go-To Card's microchip. Your value is immediately available for use on buses and trains. However, because these devices need to upload the information to the central computer, it may take up to 24 hours for your updated balance to be reflected at metrotransit.org/balance or at 612-373-3333.