Go-To Card/Pass Terms & Conditions
These terms and conditions, along with your order, constitute your Go-To Card/Pass Agreement with the Metropolitan Council (hereinafter referred to as “Metro Transit).
Please read carefully and keep a copy for your records. If you do not agree to these terms and conditions, you must contact Metro Transit within 10 days of receipt. Use of your card or failure to return your card to Metro Transit within 10 days will constitute acceptance of these terms and conditions. Failure to comply with this Agreement may result in termination of your account.
When you apply for and use a Go-To Card or Pass, you agree as follows:
1. Applying for a Go-To Card or Pass
Metro Transit may verify and investigate information provided on your Go-To order form. You agree to inform Metro Transit in writing of any change to the information set forth in your Go-To order form.
2. Using your Go-To Card or Pass
Go-To Cards expire in approximately 10 years. If your card is registered at the time it expires, you will be able to obtain a new card with the value on your card at the time of expiration, by contacting Metro Transit Customer Relations. There will be no replacement of value stored on unregistered cards that expire.
Card values on SuperSaver fare cards and value on Go-To Cards or Passes may not be combined to pay fares. Do not insert your Go-To Card or Pass into any transit fare equipment. You will be required to pay a $5 fee to replace a card that was inserted into fare equipment. Metro Transit reserves the right to inspect your Go-To Card or Pass at any time for damage and abuse.
Customers must validate their transit pass/card each time they board a bus, light-rail train or Northstar train; failure to do so may be understood as improper use of the pass and it may be revoked/deactivated by the Metropolitan Council.
You can not use coins to upgrade any pass to a higher fare. If you don't have stored value on your Go-To Card when you ride a route that has a higher fare, you will have to pay your whole fare in cash. See details.
3. Pass and Stored Value Replacement
YOUR CARD MUST BE REGISTERED TO REPLACE VALUE. THE VALUE STORED ON GO-TO CARDS or PASSES CANNOT BE REFUNDED OR REDEEMED FOR CASH. You must provide your name and correctly answer the security question associated with your account to replace value on a registered card. If registered, a replacement card will be issued with the value that was on the card at the time that the card was reported lost, stolen, defective or damaged, less a $5 fee (if applicable).
If your Go-To Card or Pass is lost or stolen, you must notify Metro Transit immediately either by visiting a transit store or by calling Customer Relations at 612-373-3333, Monday through Friday, 7:00 a.m. to 6:00 p.m. The TTY phone number for hearing and speech-impaired customers only is 612-341-7439. You will not be responsible for unauthorized use of your lost or stolen Go-To Card or Pass after you report your card missing.
4. Termination
Metro Transit may terminate this Agreement at any time and for any reason. Upon such termination, Metro Transit may block use of your Go-To Card or Pass or request surrender of your card. Upon Metro Transit's termination, you shall be entitled to a refund of any value remaining on your Go-To Card after costs and fees have been paid under this Agreement.
5. Governing Law
This Agreement shall be governed and construed in accordance with the laws of the State of Minnesota.
6. Confidentiality/Go-To Privacy Policy
Metro Transit will not sell or disclose your personal information to any third party for independent use without your written consent, unless required to do so by law. Metro Transit may use information that it collects in connection with your purchase for the management and promotion of its services.
Metro Transit employees may access your information only for legitimate business purposes, such as processing your application for the Go-To Card or Pass, and are required to protect the confidentiality of your personal information. Metro Transit will use the services of Elavon for the authorization of credit card purchases. Elavon is a web-based provider of payment services.
7. Disclaimer/Indemnification
METRO TRANSIT EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD METRO TRANSIT HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OF THE GO-TO CARD or PASS.
You agree to pay any costs, including reasonable attorneys' fees, incurred by Metro Transit to enforce the terms of this Agreement.
8. Severability
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.
9. Modification
Metro Transit reserves its right to change these terms and conditions at any time without advance notice. If we decide to change our terms and conditions, we will post the new terms and conditions on Metro Transit's web site at least 30 days before they become effective.
10. Regulations
Use of the Go-To Card and Pass is subject to all applicable tariffs, terms, conditions, rules, regulations, policies and procedures.
11. General
The trademarks, service marks, and logos (the "Trademarks") used and displayed herein are registered and unregistered Trademarks of Metro Transit. Nothing herein should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed herein, without the written permission of the Trademark owner.
Questions about these terms and conditions, privacy policy or card registration should be directed to Customer Relations at 612-373-3333.